jatmanTerms of Use
We at jatman set out these terms to clarify the relationship between you and our platform. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, and access our games, you agree to our terms. We enforce them fairly and consistently across all players.
Our platform operates in Indonesia and other jurisdictions where local law permits online gaming. We do not offer our services in regions where online wagering is prohibited. You are responsible for verifying that your access and use of jatman comply with your own jurisdiction's laws and regulations.
This document explains your rights, your obligations, and how we handle disputes, accounts, and payment flows. Read it carefully before you fund your jatman account and join our games.
Account Opening and Verification
We require you to open a jatman account before you can deposit or play. During account creation, you provide your email, phone number, and personal details. You must be of legal age in your jurisdiction to use jatman. We ask for this information to comply with know-your-customer (KYC) regulations and to protect against fraud and money laundering.
Before you can withdraw funds, we require identity verification. We accept a valid KTP, passport, or driver's license as your primary document. For proof of address, we ask for a recent utility bill, bank statement, or government-issued letter. Our team reviews documents securely and confirms your account within standard windows. Verification is a one-time process; once complete, you can withdraw your jatman balance anytime.
Deposits and Payment Methods
We accept six e-wallet options and four Indonesian banks. DANA, e-wallet, mobile banking, local payment, and online payment process instantly. e-wallet, our scan-and-pay option, credits your jatman balance within seconds. For bank transfers, we provide virtual-account numbers linked to your profile—mobile banking, local payment, online payment, and e-wallet accounts settle during banking hours.
When you deposit, funds are added to your jatman balance immediately (for e-wallets) or within banking hours (for transfers). We do not charge deposit fees. Every transaction is logged in your account history. If a deposit fails or you're uncertain about a charge, contact our support team with your transaction reference number.
Our deposit system is encrypted and secured under industry-standard protocols. We never store full payment credentials—only sufficient information to process withdrawals back to your original method. Your financial data is protected by multiple layers of encryption and access controls.
Withdrawals and Account Balances
When you withdraw from jatman, we process your request back to the payment method you used to deposit. If you funded your account via mobile banking, your withdrawal is credited to local payment. If you used a online payment virtual account, we transfer to e-wallet. This matching system ensures security and prevents fraud. Withdrawals are subject to account verification and standard banking delays.
E-wallet withdrawals typically complete within standard business hours. Bank transfers may take one business day to settle. We charge no withdrawal fees; the amount you request is the amount you receive. If we detect unusual account activity, we may temporarily hold withdrawals pending additional verification. You'll receive a confirmation email with a reference number for every withdrawal.
- Account balance
- The total funds in your jatman account after deposits and game outcomes. Visible anytime in your account dashboard.
- Verified withdrawal
- A withdrawal request that has passed identity checks and is processing to your original payment method.
- Suspended account
- An account we've temporarily locked due to security concerns or suspected fraud. We'll notify you and explain the reason.
- Closure
- You can close your jatman account anytime. We'll process any remaining balance to your registered withdrawal method.
Game Rules and Fair Play
All games on jatman—Football markets, live-dealer tables, slot games, and Esports—operate under certified random-number generation or live studio conditions. Every slot spin is independent and fair. Every live-dealer card is dealt by a real croupier in front of a camera. Football odds reflect real market data. We publish return-to-player (RTP) rates for all game titles and make audit certificates available upon request.
We prohibit cheating, bot activity, and collusion. If we detect fraudulent activity, we suspend your account and forfeit any fraudulent winnings. We also reserve the right to void any bets placed in violation of our rules—for example, bets placed using a VPN, a bonus code shared improperly, or exploits in our platform.
Jurisdiction and Legal Notice
jatman services are available only in jurisdictions where online gaming is permitted by law. We do not offer our services to residents of countries where online wagering is prohibited. You are responsible for verifying your local regulations. We recommend checking with local authorities before you access jatman.
Our platform operates across Indonesia—Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and beyond. Regional payment methods include mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment for e-wallets, plus online payment, e-wallet, mobile banking, and local payment for bank virtual accounts. During major holidays—Idul Fitri, Idul Adha, Imlek, Nyepi—and sporting events like Liga 1 finals or Piala Indonesia, our infrastructure scales to handle increased traffic.
Disputes and Resolution
If you have a dispute with jatman—a withdrawal issue, a disputed game outcome, or a deposit problem—contact our support team with your account reference number and a detailed description. We review disputes within standard windows and respond with our findings. If we identify an error on our part, we correct it and issue any owed balance to your jatman account immediately.
If we cannot resolve your dispute directly, you may escalate it to our disputes team for further investigation. We maintain records of every transaction, every game round, and every deposit and withdrawal. We use these records to investigate disputes fairly and transparently. Our goal is to reach a resolution that reflects the actual facts of your case.
Changes to These Terms
We may update our terms from time to time to reflect changes in our platform, legal requirements, or operational practices. We notify you of material changes by email or through a banner on jatman. Your continued use of our platform after we post changes constitutes your acceptance of the updated terms. If you do not accept the changes, you may close your account.
Our Commitment to You
We at jatman are committed to operating transparently and fairly. We encrypt all data in transit and at rest. We enforce our rules consistently across all players, regardless of account size or play history. We process withdrawals without delays or hidden fees. We verify your identity once and respect your privacy during that process.
Our support team responds in English and local languages to questions about account setup, deposits, withdrawals, game mechanics, or any other concern. We maintain clear records of every transaction in your account history so you can verify your activity anytime. When disputes arise, we investigate thoroughly using our transaction logs and game records.
These terms, together with our privacy policy, form the complete agreement between you and jatman. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. jatman services are available only where local law permits. We encourage you to review these terms carefully and contact us with any questions before you create your account and deposit funds.