jatmanPrivacy Policy
This page describes what we collect when you use jatman and how we keep that data protected. We at jatman take your privacy seriously—every piece of information you share, from your email address to your payment details, is encrypted, stored securely, and used only for the purposes outlined below.
Our privacy practices align with standard data-protection principles. We do not sell your data to third parties. We do not share your account details with external marketers. When we process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, those payment processors handle their own data under their own policies—we retain only transaction records needed to verify deposits and withdrawals.
If you have questions about how we handle your data or wish to exercise your rights, contact us at the details provided at the end of this policy.
What Data We Collect on jatman
We collect information you provide directly when you register an account on jatman. This includes your email address, phone number, full name, date of birth, and residential address. We also collect identification documents—a valid KTP, passport, or driver's license—when you request your first withdrawal to verify your identity and comply with anti-money-laundering regulations.
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the payment method, deposit amount, and timestamp. We do not store your full payment card numbers or e-wallet passwords. Payment gateways handle sensitive payment data under their own encryption protocols, and we receive only confirmation that your deposit was successful.
How We Use Your Data
Our primary use of your data is to operate your jatman account securely. We use your email to send account notifications—login confirmations, withdrawal status updates, and security alerts. We use your phone number to verify your identity if you request account recovery. We use your address and identification documents to comply with know-your-customer (KYC) requirements and anti-money-laundering laws.
We use payment and transaction data to process your deposits and withdrawals, detect fraudulent activity, and maintain accurate account balances. We analyze gameplay patterns to identify irregular behavior that might indicate account compromise or abuse. We do not use your data for marketing without your explicit consent, and we do not share your personal information with third-party advertisers.
- Account operation
- We use your name, email, and phone to manage your jatman account and send transaction confirmations.
- Legal compliance
- We retain identification documents to satisfy KYC and anti-money-laundering obligations required by Indonesian and international law.
- Fraud prevention
- We analyze transaction and gameplay patterns to detect unauthorized access, money laundering, and abuse.
- Service improvement
- We use anonymized gameplay data to improve game selection, platform stability, and payment options.
Data Sharing and Third Parties
We share your data with third parties only when necessary to operate jatman or comply with law. Payment processors—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment—receive your name, account number, and deposit amount to process your transaction. These processors are responsible for their own data security and privacy practices.
We may disclose your information if required by court order, law enforcement, or government request. We may also share data with our hosting provider and security vendors who help us maintain platform infrastructure and detect fraud. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
Your Rights and Data Access
You have the right to access, correct, and delete your personal data on jatman, subject to legal limits. To request a copy of your data, email us with proof of identity. We will provide your account details, transaction history, and any other personal information we hold, typically within two weeks of your request.
You may correct your email, phone number, or address by logging into your jatman account and updating your profile. If you wish to delete your account, contact our support team—we will close your account and remove your personal data after any pending withdrawals are processed and all legal obligations are satisfied.
Cookies and Device Data
Our jatman platform uses cookies to maintain your login session and remember your preferences. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may prevent jatman from functioning correctly. We use session cookies (deleted when you log out) and persistent cookies (that remain on your device for convenience).
We also collect device information—your IP address, browser type, and operating system—to detect fraud and optimize performance. This data helps us identify unauthorized login attempts and ensure the platform works smoothly across Android, iOS, and desktop devices used in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.
Data Retention and Deletion
We retain your account data for the duration of your jatman membership and for a period afterward to comply with financial reporting and anti-money-laundering laws. Transaction records—deposits, withdrawals, and game activity—are kept for at least five years as required by Indonesian financial regulations.
Once your account is deleted, we anonymize your personal information so that it cannot be linked to you. We retain anonymized gameplay data indefinitely to improve our platform, but this data contains no identifying information. If you have questions about our data-retention periods, contact us using the information below.
Security Measures
We protect your data using industry-standard encryption. All communication between your device and our jatman servers uses SSL/TLS encryption, ensuring that data in transit cannot be intercepted. Your account password is hashed using a one-way algorithm, so even our staff cannot retrieve it. We do not store payment card numbers or e-wallet credentials on our servers.
Our infrastructure is hosted on secure, redundant servers with firewalls and intrusion-detection systems. We regularly audit our security practices and update our systems to address emerging threats. However, no system is completely immune to breaches. If we discover a security incident affecting your data, we will notify you promptly and provide guidance on next steps.
Policy Updates and Your Consent
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make material changes—such as adding new types of data collection or changing how we use your information—we will notify you by email and update the policy date at the top of this page. Your continued use of jatman after such updates constitutes your acceptance of the revised policy.
By creating an account on jatman, you consent to our collection and use of your data as described in this policy. If you do not agree with our practices, please do not use our platform. We respect your privacy and are committed to transparent, lawful data handling across all regions where jatman operates.
Contact jatman
If you have questions about our privacy practices, wish to exercise your rights, or want to report a privacy concern, contact us using the details below. We aim to respond to all inquiries within two business days.
- Email: [email protected]
- Mailing address: jatman Privacy Team, Jakarta, Indonesia
- Response time: We aim to respond to all privacy requests within two business days.
This privacy policy is effective as of the date shown at the top of this page and supersedes all previous versions. Thank you for trusting jatman with your data.